Privacy Policy

Last updated: October 30, 2026

Defensive Drivers Institute, LLC (“Defensive Drivers Institute,” “DDI,” “We,” “us,” or “our”) operates the website at www.defensivedriversinstitute.com (the “Website”) and the Defensive Drivers Institute online course platform at lms.defensivedriversinstitute.com (the “Course Platform”), where students register, sign in, take courses and exams, and get their completion certificates. In this policy, the Website and the Course Platform together are called the “Services.”

We value our visitors’ and students’ right to keep their personal information private and secure. This Privacy Policy explains what information We collect, how We use it, who We share it with, how We protect it, how long We keep it, and the choices you have. It includes a dedicated section on the information We receive when you use Sign in with Google.

If you have any comments or questions, please contact us at info@defensivedriversinstitute.com or +1-833-921-0217.

Information We Collect

Information you give us

When you register with the Services, place an order, verify your identity, provide feedback, or respond to a survey, We collect information from you. Depending on the course and the state, you may be asked to enter your:

Email address
Name
Date of birth
Driver’s license or identification card number
Partial social security number
Alien number
I-94 admissions number
Mailing address
Phone number
Demographic information (e.g., gender)
Violation information (e.g., case or citation number, violation code, violation date, court date, etc.)
Credit card information (collected directly by our payment processor; see “How We Protect Your Information”)
Photo of your driver’s license, ticket, or other court documents
Biometric data, including but not limited to a snapshot of yourself for identity verification
A password, if you create one for your account

If you choose to sign in or register with Google or Apple instead of creating a password, We receive basic account information from that provider. The Google information We receive, and how We handle it, is described in detail in the Sign in with Google section below.

Information collected while you use the Services

Course activity, such as lessons viewed, time spent in the course, quiz and exam answers and scores, identity-validation question answers, and completion dates, which We need to meet state course and reporting rules;
Technical information, such as your IP address, browser type, device type, and pages visited; and
Information collected through cookies and similar technologies, described in “How We Use Cookies” and “Analytics and Advertising Tools” below.

The Course Platform lets you register and sign in with your Google Account (“Sign in with Google”). Using it is optional. You can always create an account with your email address and a password instead.

What Google user data We access

When you choose Sign in with Google, you are asked to allow Defensive Drivers Institute to see your basic Google profile information. We request only the standard sign-in permissions (openid, email, and profile), and with them We receive:

Your name (first and last name, as shown on your Google Account);
Your email address, and whether Google has verified it;
Your Google profile picture (a link to the image); and
A unique Google Account identifier, which lets us recognize you the next time you sign in.

We do not receive your Google password, and We do not request or access your Gmail, contacts, calendar, Google Drive files, location, or any other Google data.

How We use Google user data

We use the Google user data listed above only to provide and improve the Course Platform for you, specifically to:

Create your student account and sign you in securely;
Fill in your name and email address on your account so you do not have to type them, and link your Google sign-in to an existing account that uses the same email address;
Show your name and profile picture in your account;
Send you messages about your account and course, such as receipts, course reminders, and your certificate; and
Protect your account and prevent fraud.

We do not use Google user data for advertising, including targeted, personalized, retargeted, or interest-based advertising. We do not sell Google user data. We do not use Google user data to determine credit-worthiness or for lending. We do not use Google user data to develop, improve, or train generalized or non-personalized artificial intelligence or machine-learning models. We do not allow people to read your Google user data unless you ask us to (for example, when you contact support), it is needed for security purposes such as investigating abuse, or it is required by law.

How We store and protect Google user data

Google user data is stored with your student account in our secure, cloud-hosted Course Platform database. It is sent over encrypted connections (HTTPS/TLS), and access is limited to the DDI staff and contractors who need it to run the Services, who are bound by confidentiality obligations. The only Google user data We store is your Google Account identifier, your profile picture link, and the name and email address used for your account. The access tokens Google provides during sign-in are used only to complete that sign-in and are not stored.

We do not share, transfer, or disclose Google user data to third parties except:

With service providers that host and operate the Course Platform for us (for example, our cloud hosting and email delivery providers), only as needed to provide the Services, and under confidentiality obligations;
When you take a course that must be reported, your name and email address may be part of the student record We are legally required to report to a state agency or court (see “Course Completion Reporting”);
If you give us your insurance agent’s email address, We copy your emailed course certificate, which shows your name, to that address;
For select courses, when you complete the course, your name and email address are sent to Trustpilot so it can invite you to review us (see “Customer Reviews”). This is not used for advertising;
When required by law, for example in response to a valid subpoena or court order, or to protect the security of the Services, such as investigating abuse or fraud; and
As part of a merger, acquisition, or sale of assets, only after We have obtained your explicit prior consent for Google user data.

We never share Google user data with advertising platforms, data brokers, or information resellers.

Keeping, deleting, and disconnecting Google user data

We keep Google user data for as long as your account exists, subject to the “Record Retention” section below.
You can stop using Sign in with Google and remove Defensive Drivers Institute’s access at any time in your Google Account at myaccount.google.com/connections. After you remove access, We no longer receive any information from Google. You can still sign in with your email address by resetting your password.
You can ask us to delete the Google user data We hold (your Google Account identifier and profile picture) or your whole account by emailing info@defensivedriversinstitute.com from the email address on your account. We will delete it within 30 days, except for information We are legally required to keep, such as course completion records that state regulators require us to retain.

Limited Use disclosure

Defensive Drivers Institute’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

If you choose Sign in with Apple, We receive your name and either your email address or an Apple private relay email address, along with a unique Apple identifier. We use this information only to create your account, sign you in, and contact you about your account and course. You can stop using Sign in with Apple in your Apple ID settings.

What We Use Your Information For

Your public or private information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, as described in this policy.

Any of the information We collect from you may be used in any of the following ways:

To process a payment transaction;
To authenticate students, verify eligibility and identity, and prevent fraudulent use of our services;
To report your course completion as required by state or local law;
To personalize your experience and help us to better respond to your individual needs;
To improve the Services based on the information and feedback We receive from you;
To improve customer service and more effectively respond to your customer service requests and support needs;
To administer a contest, promotion, survey, or other feature of the Services; and
To send periodic emails. The email address you provide will only be used to send you important account alerts, reminders, and opportunities to leave reviews. You can unsubscribe from receiving future reminders and review requests at any time by adjusting your account settings or clicking the unsubscribe link at the bottom of the email.

Course Completion Reporting

Many of our courses are taken to meet a court, state agency, or insurance requirement. If you take a traffic school or driver improvement course or exam for which We are required to report your course status, We share your personal and course completion information with the government bodies that require it. Depending on your state and course, this may include:

The Department of Motor Vehicles (DMV), Department of Transportation (DOT), or similar department that handles motor vehicle matters for that state (for example, the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) or the Pennsylvania Department of Transportation (PennDOT));
The court or clerk of court associated with your case or traffic ticket; and
The regulatory agency that provides certification or licensing to operate a traffic school for that state.

The information reported is what the state or court requires, typically your name, date of birth, driver’s license number, case or citation information, and course completion date and result.

If you take a course for an insurance discount, We email your completion certificate to you. If you give us your insurance agent’s email address, We also send a copy of that certificate email to your agent. We do not otherwise send your information to insurance companies.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Our systems are housed on a cloud-based secure server following ISO 27001 Security Standards. Additionally, we use Secure Socket Layer (SSL/TLS) technology to encrypt and transmit all information throughout the entire Website and Course Platform. We restrict access to your personal information to Defensive Drivers Institute employees, contractors, and agents who need to know that information to process it on our behalf. All employees, contractors, and agents are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

All supplied sensitive credit card information is collected directly by our payment processor and is transmitted directly to the payment gateway provider’s database through a Level 1 PCI security standards JavaScript library. Level 1 is the highest level of compliance available. As a result, We do not have any visibility of your sensitive credit card information. Also, We cannot interfere with or intercept your credit card information during transmission.

Your sensitive credit card information is never stored on our servers.

Who We Disclose Your Information To

We do not sell, trade, give, disclose, or otherwise transfer your personally identifiable information to other outside parties, except as described in this policy. We share information with:

Government bodies, as described in “Course Completion Reporting”;
Trusted service providers who help us operate the Services, conduct our business, or serve you, such as cloud hosting, payment processing, email delivery, website analytics and forms, and customer reviews (see “Customer Reviews”), so long as those parties agree to keep this information confidential and use it only to provide services to us; and
Others when We believe release is appropriate to enforce our policies, protect our or another’s rights, property, or safety, during emergencies when We believe safety is at risk, or to comply with the law, a law enforcement investigation, or a valid legal process such as a search warrant, subpoena, or court order.

Aggregated or de-identified visitor information that does not identify you may be used for marketing, advertising, or other purposes. This never includes Google user data received through Sign in with Google.

We reserve the right to share some or all your personal information with our parent company, subsidiaries, joint ventures, or other companies under common control with Defensive Drivers Institute, LLC. We will require such entities to honor this Privacy Policy. In addition, if We are acquired by another company, that company will obtain the student information collected by us and assume the rights and obligations outlined in this Privacy Policy regarding that information. For Google user data, this transfer will happen only with your explicit prior consent.

Accessing, Updating & Deleting Your Personal Information

The personal information you provide during registration or when placing an order is protected and may not always be accessible for editing by you. In most cases, you can edit your personal information before completing the course or exam. After completing the course or exam, your information is locked and cannot be edited by you. Email addresses and passwords can be updated or changed by logging into your account. Any other changes can be made by contacting us at info@defensivedriversinstitute.com.

You can ask us to delete your account and personal information by emailing info@defensivedriversinstitute.com from the email address on your account. We will handle your request within 30 days and delete information We are not legally required to keep. Records that state law or our regulators require us to keep (see “Record Retention”) will be deleted automatically when that period ends.

How & Why We Collect Biometric Data

When you register for an account on the Services, you may be required to provide a picture of your government-issued identification card (i.e., driver’s license, passport, etc.) and a picture of yourself as biometric data for identity verification. You will provide this biometric data using your computer’s built-in camera or smartphone camera. We will then encrypt your biometric data and store it on our data servers, which We will use to identify you as you take your course or exam online.

What We Do With Your Biometric Data

After completing your course, We will keep your biometric data on file for up to one year per state law requirements and fraud prevention. We will automatically and permanently destroy your biometric data on or before the first anniversary of your completion (or the lapse of your account).

Record Retention

We will retain student information for three years after registration or completing a course or exam, whichever is the latest. Sensitive credit card information is never stored on our servers.

Records are retained for this period in accordance with:

State and local laws;
Auditing requirements by the regulatory agency that provides certification or licensing to operate a traffic school for that state;
Reporting requirements of student course or exam completions as required by each state; and
Resolution of disputes for traffic school completions.

After the three-year retention period, all personally identifiable information, including any Google user data, is automatically and permanently deleted from our database. A request to delete data is not required for this action to occur.

How We Use Cookies

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the website or service provider’s systems to recognize your browser and capture or remember certain information.

We use cookies to:

Keep you signed in and help us remember and process the items in your shopping cart;
Customize the Services for you;
Understand and save your preferences for future visits;
Measure the results of our advertisements; and
Compile aggregate data about traffic and interaction to offer better experiences and tools in the future.

Students who do not want to receive cookies can instruct their web browsers to refuse them; however, doing so may prevent some parts of the Services from working as intended (e.g., anything that requires login, language preferences, etc.).

Analytics and Advertising Tools

We use the following third-party tools on the Website and, where noted, the Course Platform. These providers may set their own cookies and receive technical information such as your IP address and the pages you visit:

Google Analytics, to understand how visitors use the Website, such as how often they visit, which pages they view, and which site referred them. Google’s use of this information is governed by the Google Privacy Policy. You can opt out with the Google Analytics opt-out browser add-on.
Google Ads conversion tracking, on the Website and the Course Platform, to measure whether our ads lead to registrations and purchases. You can manage Google ad personalization at My Ad Center.
HubSpot, on the Website only, for website analytics and to handle the information you submit through Website forms or chat. Course Platform student records are not sent to HubSpot.

Information collected through these tools is not combined with Google user data received through Sign in with Google, and Google user data is never sent to these tools for advertising.

Customer Reviews

The Website displays customer reviews from Trustpilot. For a select list of courses, when We email you your completion notice, We also send a blind copy to Trustpilot’s review-invitation address. Trustpilot then receives your name and email address and may email you an invitation to review Defensive Drivers Institute. Trustpilot handles this information under Trustpilot’s privacy policy. Leaving a review is optional. You can ignore the invitation, or use the unsubscribe link in Trustpilot’s email to opt out of future invitations.

IP Addresses

We log IP addresses to help diagnose problems with our service, administer the Services, and prevent fraud and copyright infringement. IP address information is used only for these internal purposes and by the service providers described above.

How We Respond to Do Not Track Signals

Our Services do not currently change their behavior in response to “Do Not Track” signals from your browser. You can control cookies through your browser settings and use the opt-out tools listed in “Analytics and Advertising Tools.”

Third-Party Links

Occasionally, We may include or offer third-party products or services on the Services. These third-party websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked websites. Nonetheless, We seek to protect the integrity of our Services and welcome any feedback about these websites.

Children’s Privacy

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act). Our Services are not directed to children under 13, and We do not knowingly collect information from anyone under 13 years of age. Our courses are intended for licensed drivers and driver’s permit applicants. Students under 18 should register for and use the Services only with the permission of a parent or guardian. A parent or guardian may contact us at info@defensivedriversinstitute.com to review or delete a minor’s information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When We do, We will change the “Last updated” date at the top of this page. If We make a material change, especially to how We use Google user data, We will notify you through the Services or by email, and where required We will ask for your consent before using your information in a new way. Your continued use of the Services after an update means you accept the updated Privacy Policy and our most recent Terms of Use Agreement.

Contacting Us

If there are any questions regarding this Privacy Policy, or you want to access, correct, or delete your information, you may contact us using the information below.

Defensive Drivers Institute, LLC
4600 East Washington Street
Suite 300 – #224
Phoenix, AZ 85034
info@defensivedriversinstitute.com
+1-833-921-0217