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Return & Refund Policy

At Defensive Drivers Institute, we are committed to providing high-quality educational experiences. However, we understand that circumstances may change, and we are happy to offer refunds for digital products under the following conditions:

1. Refund Eligibility

We will honor refund requests, provided the following conditions are met:

  • The course has not been completed.
  • The refund request is submitted within 30 days of purchase.
  • Arizona Refunds – The following will be entitled to a refund:
    • i) Students requesting a refund within 3 days of payment who have not started the course will be refunded their school fees only.
    • ii) Students whose cases were dismissed by the courts will be refunded the total amount if they have not started the online course.
    • iii) Students with dismissed cases but have already started accessing the online course will only have state and court charges refunded.
    • iv) Students requesting a refund within 3 days of payment who have not started the course will be refunded in full. After 3 days, only state fee, state surcharge and diversion fees will be refunded.
    • h) All refunds will be completed within 30 days after the effective date of enrollment termination.

2. Refund Process

Upon receipt of a valid refund request, we will:

  • Disable access to the purchased course(s).
  • Process the refund to the original payment method within 1-3 business days.

3. Non-Refundable Courses

Refunds will not be issued for completed courses or if a certificate of completion has been generated.

4. Course Add-ons Refunds

In addition to course purchases, we offer the following refund policies for add-ons:

  • Priority Processing
    Refunds will be issued for priority processing if the course has not been completed.
  • Audio Read-Along
    Refunds will be issued if the student is not satisfied with the audio read-along feature and the majority of the course has not been completed.
  • Study Guide
    Due to the nature of this add-on as a downloadable PDF file, no refunds will be issued if the user has logged in and accessed the download link.

5. How to Request a Refund

To request a refund, please contact our support team. Be sure to include your order details and reason for the request.

6. Chargebacks

It is strongly recommended that you contact the Company to resolve any concerns prior to initiating a chargeback. If you initiate a chargeback through your credit card issuing bank, any associated (i) registration fee, product, or service will be canceled, and (ii) registration or completion that has already been reported to a state agency or court will be reversed, which may lead to delinquency with the state agency or court.

The Company may provide supporting documentation to the credit card issuing bank in dispute of the chargeback, including, but not limited to, your profile, email address, usage history, posted materials, uploaded documents, IP addresses, traffic information, and state laws. If the credit card issuing bank decides the chargeback in your favor and you wish to reinstate your registration fee, product, or service, all fees reversed via the chargeback and an additional $25 chargeback fee will be applied to your account. These fees must be paid in full before the registration fee, product, or service will be reinstated.